Refund Policy

Last updated: 28 October 2026

Due to the custom, digital nature of our products, all sales are final once production of your video has begun or the video has been delivered.

Eligible Refunds

You are entitled to a full refund if:

• we are unable to deliver the video you ordered;
• we cancel your order;
• a refund is required by applicable law.

Revisions

Each video includes one round of revisions, which can be requested within 14 days of delivery.

Subscriptions

Monthly plans can be cancelled at any time. Payments already made are not refunded.

Right of Withdrawal (EU and UK)

If you are a consumer in the European Union or the United Kingdom purchasing for personal use, you may withdraw from your purchase within 14 days and receive a refund.

How to Request a Refund

To request a refund, please contact us at support@videxu.com with your order number. Approved refunds are issued to the original payment method.